000 00354nam a2200109Ia 4500
008 231002s9999 xx 000 0 und d
020 _a9780814438916
090 _a647
100 0 _aRenee Evenson
245 0 0 _aCUSTOMER SERVICE TRAINING 101 : Quick and Easy Techniques Thah Get Great Results Third Edition
260 _aUnited States of America
_bAMACOM
_c2018
999 _c17075
_d17075