000 00271nam a2200097Ia 4500
008 231002s9999 xx 000 0 und d
020 _a9781623155940
090 _a647
245 0 0 _aExtra MILE : 500 CUSTOMER SERVICE TIPS for SUCCESS
260 _aCalifornia
_bTYCHO PRESS
_c2015
999 _c17069
_d17069